Credit Ombudsman // Constitution, Rules and IDR Procedures

Credit Ombudsman Constitution

Credit Ombudsman Service Limited (COSL) is an incorporated company.

Download the Company Constitution.

The Members of the Company are individuals, firms and corporations that operate in the Credit Industry who are committed to the objectives of the Credit Ombudsman Service.

Rules and Codes of Practice

Members agree to be bound by the Credit Ombudsman Rules. Members may also belong to other organisations and are required to observe the rules of that organisation or other Recognized Code of Practice. These Rules and Codes are taken into account when a complaint is made to the Credit Ombudsman Service.

Download the Credit Ombudsman Rules

The Credit Ombudsman Rules have been updated to incorporate the recent changes and expansion of the Credit Ombudsman Service.

These changes mean that the external dispute resolution activities of the Credit Ombudsman Service will now cover most credit-related activities as well as those financial products and financial services directly incidental to credit which are negotiated, arranged, provided or managed by a Credit Ombudsman Service member.

Different versions of the Credit Ombudsman Rules will operate in respect of complaints depending on the date of receipt of the complaint.

Credit Ombudsman IDR Procedures

The Credit Ombudsman Rules state that every Member must have in place an Internal Dispute Resolution (IDR) Procedure.

IDR Procedures are rules that govern how a consumer may make a complaint to a Member of the Credit Ombudsman. A complaint can not be dealt with by the Credit Ombudsman Service until it has been through the Member's IDR Procedure.

Download the Credit Ombudsman IDR Procedures.




		Credit Ombudsman Constitution Credit Ombudsman Service Limited (COSL) is an incorporated company. Download the Company Constitution. The Members of the Company are individuals, firms and corporations that operate in the Credit Industry who are committed to the objectives of the Credit Ombudsman Service. Rules and Codes of Practice Members agree to be bound by the Credit Ombudsman Rules. Members may also belong to other organisations and are required to observe the rules of that organisation or other Recognized Code of Practice. These Rules and Codes are taken into account when a complaint is made to the Credit Ombudsman Service. Download the Credit Ombudsman Rules The Credit Ombudsman Rules have been updated to incorporate the recent changes and expansion of the Credit Ombudsman Service. These changes mean that the external dispute resolution activities of the Credit Ombudsman Service will now cover most credit-related activities as well as those financial products and financial services directly incidental to credit which are negotiated, arranged, provided or managed by a Credit Ombudsman Service member. Different versions of the Credit Ombudsman Rules will operate in respect of complaints depending on the date of receipt of the complaint. Credit Ombudsman IDR Procedures The Credit Ombudsman Rules state that every Member must have in place an Internal Dispute Resolution (IDR) Procedure. IDR Procedures are rules that govern how a consumer may make a complaint to a Member of the Credit Ombudsman. A complaint can not be dealt with by the Credit Ombudsman Service until it has been through the Member's IDR Procedure. Download the Credit Ombudsman IDR Procedures. Copyright Credit Ombudsman Service Limited Powered by an Elf